At Sum Yuen Limited, we are committed to ensuring your complete satisfaction with every purchase. Should you need to return an item, we have established a straightforward and transparent return policy to guide you through the process.
Return Policy & Eligibility
We offer a 14-day money-back guarantee on all unworn and unused men's dress shoes purchased through our website, w54.watchhousesale.com. If for any reason you are not entirely satisfied with your order, you may initiate a return within 14 calendar days from the date you received your shipment.
To be eligible for a return, the item must be in its original condition: unworn, unaltered, and with all original packaging, including the shoebox and any accessories or documentation. We regret that we cannot accept returns on items that show signs of wear or damage caused by misuse.
Return Shipping Costs
Please note that the customer is responsible for bearing the return shipping costs. We recommend using a traceable shipping service, as Sum Yuen Limited cannot be held responsible for items lost or damaged during their return transit to us.
How to Initiate a Return
To ensure your return is processed efficiently, please follow these steps:
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Contact Us: Send an email to [email protected] with your order number and the reason for your return.
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Receive Confirmation: Our customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and confirmation of your eligibility.
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Prepare Your Package: Securely pack the item(s) in their original packaging. Please clearly write your RMA number on the outside of the shipping box. Include a note inside with your order number and contact information.
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Ship to Us: Send the package to the following return address:
Sum Yuen Limited
Attn: Returns
Flat G, 9/F, Jardine's Crescent Building, 717 Jardine's Crescent, Causeway Bay
Refund Process
Upon the arrival of your return package at our facility, our team will inspect the item(s) to ensure they meet the conditions of our return policy. Once approved, we will initiate your refund.
For payments made via credit card or other standard methods, please allow at least 14 days for the refund to be processed and for the funds to appear in your original payment account. This timeline accounts for both our internal processing and the time required by your financial institution.
Refunds via PayPal
For orders paid through PayPal, your refund will also be processed via PayPal. In accordance with our standard policy, this refund will be issued within at least 14 days of our receipt and approval of your return.
However, we wish to inform our customers that PayPal's policies, which may be mandated by local laws in certain jurisdictions, stipulate a maximum period for refund processing. In such cases, where required by applicable law, the refund timeframe may extend up to 30 days. We adhere to these requirements and will process your refund as expeditiously as possible, always within the stipulated legal framework.
Contact Us
Should you have any questions regarding our Shipping & Returns policy, or if you need assistance with a return, please do not hesitate to contact our customer support team at [email protected] or by phone at +852 5830 3520. We are here to assist you.